Hisense TV Troubleshooting and How to Guide

Knowing how to troubleshoot your Hisense TV can save you time and money spent on costly repairs- which aren’t always necessary. While there are different Hisense TV models, and the steps may not always work for all TV sets, here is troubleshooting and how-to guide you can use to try resolve some of the issues with your Hisense TV.

How Do You Reset a Hisense TV?

Hisense H9E

You can factory reset the television by navigating to Menu> Settings>Storage and Reset> Factory Data Reset. A full factory reset will erase any stored data and revert all settings to factory settings.

For a “power reset”, navigate to Menu> Settings> About>Restart. A power reset will effectively power off and on the TV.

Hisense Roku TV

You can choose to reset the TV picture and audio by navigating to Settings> System> Advanced system settings> Factory reset. Read the information on the screen to make sure you understand what the reset operation does. To proceed with the reset operation, press PLAY/PAUSE three times in a row.

To factory reset everything navigate to Settings> System> Advanced system settings> Factory reset, and then highlight “Factory reset everything”. Read the information on the screen to make sure you understand what the reset operation does. To proceed with the full factory reset, use the on-screen number pad to enter the code displayed on the screen, and then select OK to proceed.

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If you can’t access the menus and factory reset your TV through the above method, you can force the TV to reset by following the steps below.

For models with a RESET button:

Using a ball-point pen or another sharp-pointed object, press and hold the recessed reset button on the TV connector panel.
Continue to hold the reset button for about 12 seconds. When the reset cycle completes, the status indicator comes on dim.
Release the reset button. The TV is now powered off.
Your TV is now reset. Turn on the TV and proceed through Guided Setup.

For models without a RESET button:

On the TV panel, press and hold down the MUTE and POWER buttons.
Unplug the TV power, and then plug it in while continuing to hold down the MUTE and POWER buttons.
When you see the startup screen appear on the TV, release the buttons.
TV is reset. Turn on the TV and proceed through guided Setup.

What Do You Do When Your Hisense TV Won’t Turn On

Check if the power cord is plugged into a powered AC outlet.
Press the power button on the remote control to activate the unit from “Standby” mode.
Check to see if the LED light is on or not. If it is, then the TV is receiving power.

Hisense TV Blinking Codes and Their Meaning

The status indicator on your Hisense TV goes on and off and blinks in different ways depending on the status of the TV:

If TV is on (screen active) and the status indicator is off, the screen is communicating that the TV is on.
If a screensaver (active screen) and the status indicator is off, the screen is communicating that the TV is on.
If TV is off (no power) and the status indicator is off, the TV is not connected to power.
If TV is off (standby) and the status indicator is on, the TV is connected to power and is ready to use.
If TV is starting up from upstate and there is a slow pulsing blink until the update completes, it means the TV is doing something.
Status indicator dims on/off once on receiving remote command-It means the TV has received your command.
Two short blinks, pause, repeat, and TV lost network connection- It means the TV was connected and paired with a Roku account and now has no network connection.
Slow pulsing blink until the TV reaches Standby- This means the TV is doing something.

How to Fix a Flickering Hisense TV Screen

If your Hisense TV screen is flickering, it could be because of interference. Check if there is an appliance or electric tool nearby that is causing interference. If there is, turn the appliance(s) off and move it farther away from the TV.

Hisense TV Turns On But No Picture

If your TV is on, there is sound but no picture or black and white picture, try the following troubleshooting instructions:

Press the power button on the remote control to activate the unit from “Standby” mode.
Check that the color is set to 50 or higher.
Try different TV channels.

Hisense TV Horizontal Lines on Screen

If you are seeing horizontal/vertical lines on a picture or the picture is shaking, it is likely because there an electric tool or appliance close to your TV that is causing some interference.

To resolve this problem, check if there is an interfering source nearby. If there is, turn it off and move it farther away from your TV.

Hisense TV Turns On then Off Immediately

If your TV turns off immediately after turning on, it may be because Sleep is active. Sleep can set the TV to let it enter into the standby state automatically.

Press the sleep button repeatedly to select the proper sleeping clock mode, and the clock tells you the remaining time before the TV enters the Standby state.

Hisense Remote Sensor Not Working

Confirm that the TV still has power and is operational.
Change the batteries in the remote control.
Check if the batteries are installed correctly.

Hisense TV Flashing Black Screen

If your TV is flashing black screen, it would mean either a cable box, sat box, coax cable, or HDMI cable may not be working properly, or it needs to reset. If you very that the connections and cables are okay, then reset your TV to see if the issue clears.

Try these steps to reset:

Unplug TV from wall plug for 10 minutes, then press and hold power button on TV for 60 seconds.
Plug it back and turn on.

If this reset doesn’t work, try performing a reset using these instructions:

Press and hold both the “vol” (+) and “menu” on TV side panel.
Continue holding while pressinG and releasing “power” on the panel.
Release the hold after 10 seconds.

How to Use Hisense TV without a Remote

To turn on your TV without a remote:

Approach the TV until you are standing in front of it.
Search for the power button. Depending on your TV model, this button is often located along the bottom panel of the TV, but some TVs include the power button facing downward or upward at the bottom or top of the TV’s frame.
Press the power button and release it. The TV will turn on.

To program channels on a Hisense TV TC2199 without a remote, follow these steps:

Power the Hisense TV and the connection cable, satellite/antenna receiver on.
Press the “Menu” button on the TV, then press the channels controls to move the selection option down to “Setup”.
Choose “program channels”, then select either cable (for cable or satellite) or Antenna.
Select “Digital scan” and the TV scans over all the accepted stations received on the TV set. Once complete, the stations are saved into the TV’s programming, so the next time you change channels, you just switch to a received program.

If you have a Roku TV, you can use your Roku player without a remote by downloading the Roku app on your smartphone or tablet. Note that your TV must be connected on the same WiFi network as your smartphone, for these steps to work:

Download and install the Roku app. It is available on Google Play Store and Apple App Store.
Open the app and follow the on-screen instructions.
Then tap on Devices. If this is your first time using the app, you will have to tap OK to allow it find your Roku devices.
Next, select your Roku device.
Then tap the “Remote” icon.
You can now use the remote app to control your TV.

Troubleshooting No Picture

If you are getting a black and white picture, first unplug the TV from the wall outlet and re-plug after one minute.
Check color settings if the picture is black and white
If you have connected an external source to the TV and you are getting no picture, check for the correct output connection on the external source and for the correct input connection on the TV. Make sure you have made the correct selection for the input mode for the incoming signal.
If you are using an external antenna and the picture is blurry or cuts out momentarily, check the direction, position, and connection of the antenna. Adjust the direction of the antenna or reset or fine-tune the channel.

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Troubleshooting the No Sound problem

If the picture is normal but there is no sound, try the following troubleshooting instructions to resolve the issue:

Check the volume settings. If the volume is low, try increasing it to a level that is audible enough to hear. You can use the volume buttons on your remote or on the TV.
Check if Mute mode is set to “on”. Mute mode disables sound from your TV. If Mute mode is enabled, you will need to set it to “off” to be able to get sound.
If you have connected an external source to the TV and you are getting no sound, check for the correct output connection on the external source and for the correct input connection on the TV. Make sure you have made the correct selection for the input mode for the incoming signal.

Troubleshooting No Signal Problem

Start by checking that your TV is set to the correct Source or Input. Try changing the Source or Input to TV, AV, Digital TV, or DTV to see if the problem clears.

If incorrect Input is not the cause of the “No signal” error, then it is most likely something to do with setting up or antenna issues. To resolve reception problems, try these instructions: