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Schlage Keypad Lock Troubleshooting

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Schlage Keypad Lock Troubleshooting

Schlange is known for producing top-quality, reliable keyless entry systems for residential entry doors. But being modern locks that incorporate advanced technology, some users may have difficulties performing certain functions or going around some issues they encounter that ordinarily require just a little troubleshooting. If you are having challenges with your Schlage keypad lock, here is a simple troubleshooting guide to help you resolve some of the common issues.

How to Reset a Schlage Keypad Lock

If you wish to reset your Schlage door lock, you can restore it to its factory settings and reprogram the lock. Follow these steps to reset your lock:

  1. Using a screwdriver, remove the cover plate of the Schlage lock,
  2. Remove the battery.
  3. Press the Schlage button.
  4. Reconnect the battery.
  5. Press and hold the Schlage button for at least 5 seconds. Once complete, your door lock will be completely reset to the original settings.

If you have a new version of a Schlage lock, many of the programming and resetting can be done via the lock’s web portal found at mynexia.com. There, you can create a user profile where you can all the settings and codes of the lock. You can use the portal to reset or add code instead of programming it into the code manually.

How to Reset Schlage Keypad Lock without Code

If you don’t remember or have lost the programming code, here is what you need to do to reset your lock to factory default:

  1. Locate the default programming and user codes on your user guide or the at the back of the keypad assembly. You must remove the keypad from the door to see the sticker with the code at the back.
  2. Disconnect battery
  3. Press and release the Schlage button
  4. The following steps must occur within 10 seconds:
  5. Reconnect the battery. The Schlage button will light green for one second.
  6. Then, press and hold the Schlage button until it light green and the lock beeps.
  7. Try entering one of the defaults user codes. If it doesn’t unlock the lock, start over at step 2.

How to Unlock a Schlage Keypad Lock with a Dead Battery

When the battery is completely dead, you can use Key Override to unlock your Schlage keypad lock. To unlock using Key Override:

For Keypad Locks

  1. Insert Key.
  2. Rotate key 270oto unlock.
  3. Rotate the knob/lever to open the door.

Note that the key cannot be removed from the cylinder while the lock is unlocked.

For Keypad Deadbolt (model BE365)

  1. Insert the key into the cylinder.
  2. Rotate the key 90otoward the hinges.
  3. Push the key and cylinder into the thumbturn.
  4. Rotate the thumbturn 90otoward the hinges.

Why is My Schlage Lock Blinking Red?

The color of the Schlage button indicates the status of the lock. If your Schlage lock indicates red, it could mean any of the following:

  • You entered an incorrect user code.
  • There was an error in programming.
  • Low batteries.
  • If red is blinking, it indicates critically low battery or it is dead and will need to be replaced.

Check this too: Sharp TV Troubleshooting and How-to Guide

To change the battery on a Keypad Deadbolt (Model BE365):

  1. Remove the inside cover.
  2. Replace the battery.
  3. Re-tuck wires so they will not be crimpled. Replace the cover.

To change the battery on a Keypad Lock (Model FE595):

  1. Remove the inside cover.
  2. Replace the battery.
  3. Replace the cover.

To change the battery on a Schlage model FE575:

  1. Remove the lock from the door.
  2. Open the battery compartment and replace the battery.
  3. Re-install the lock on the door.

Schlage Lock not Unlocking

If the user code does not unlock your Schlage lock and the Schlage button lights red, with 2 beeps, then the user code you have entered is not a valid user code. You will need to verify that you have entered a valid user code to unlock.

If the user code does not unlock your Schlage lock and the Schlage button lights green then red, with 1 high and 1 low beeps, it is because vacation mode is enabled. When enabled, no user codes will unlock the door, preventing any unauthorized attempts of entry when no one is home for a prolonged period of time. To disable vacation mode, follow these steps:

  1. Enter programming code (six numbers).
  2. Vacation mode is successfully disabled when the Schlage button indicates one green light and you hear one long beep.

Schlage Lock Blinks Green but Won’t Open

If the Schlage light blinks green after a code is entered but won’t open, try the following troubleshooting to resolve the problem:

  1. Verify the installation is complete and correct.
  2. On keypad levers (FE575 and FE595) verify the following:
  • Open the door
  • Rotate the inside lever down and see that the latch retracts.
  • If the latch does not retract, contact Schlage customer service for assistance.
  1. Once you have verified the lock is installed completely and correctly, try a user code.
  2. If the user code didn’t work, perform a factory default reset.
  3. Try a fresh battery, especially if you are using lithium or other non-high quality batteries.

Sometimes, if after entering your user code the lock blinks green but won’t open, it could be because Lock Override is enabled. This feature can be used to completely disable the keypad. When engaged, a key must be used to unlock the lock. To disable Lock Override:

  1. Remove the inside cover.
  2. Disconnect and remove the battery.
  3. Check the lock override slot to confirm it is in the LOCKOUT position. If it is, use a small flathead screwdriver to rotate the lock override slot to NORMAL.
  4. Re-tuck the wires so they will not be crimped. Replace the cover.

How to Factory Reset a Schlage Lock

Performing a factory reset on your Schlage lock restores the settings to factory default, which will restore the default programming code. To restore factory settings on your lock:

  • First locate the default programming and user codes on the user guide or on the back of the keypad assembly. Then follow these steps:
  1. Disconnect the battery.
  2. Press and release the Schlage button.
  3. The following steps must occur within 10 seconds:
  4. Reconnect the battery. The Schlage button will light green for one second.
  5. Then, press and hold the Schlage button until it light green and the lock beeps.
  6. Try entering one of the default user codes. If it does not unlock the lock, start over at step 2.
  7. Once you have done this, you can change the programming code to a personalized number.

How to Change Code on the Keypad Door Lock

Follow these steps to change the programming code on a Schlage keypad lock:

  1. Enter Programming Code (six numbers). The first four numbers must be different from all of the user codes currently in the lock.
  2. After entering the programming code, wait for 3 orange lights on the Schlage button and 3 beeps.
  3. Then press the Schlage button. The keypad will turn blue.
  4. Press 3 on the keypad and wait until you see 3 orange lights on the Schlage button and you hear 3 beeps.
  5. Now, enter your new programming code (six numbers) and wait until you see 3 orange lights on the Schlage button and hear 3 beeps.
  6. Enter same new programming code. You should see 1 green light on the Schlage button and hear a long beep to confirm that you have successfully changed the code.

Schlage Lock Won’t Stay Locked (Unlocks Without User Code)

Sometimes, your Schlage deadbolt could open by the mere press of the button even though you already have a user code set up.

The biggest cause of this problem is an installation error.

The issue happens when you don’t follow the right procedure when assembling the lock onto the door.

  • During installation, ensure that the deadbolt is installed at the door’s edge with its bolt retracted
  • The gray plastic cam that is on the inside of the mounting plate should be pointing down.
  • The cam has a triangle on the side opposite the driver bar. Ensure that this triangle matches with the triangle on the cover plate

If you did not follow these instructions when assembling the lock, you will have to dismantle it to a level where you can

  • Retract the bolt
  • Turn the cam to the right position without moving the bolt

In most cases, you will have to withdraw the flat driver bar fully to accomplish this. After this, the driver bar should go through the cam at a 45-degree angle.